1. Introduction

These Terms and Conditions (“Agreement”) apply to all services provided by GoManAndVan (“We”, “Us”, “Our”), a limited company registered in the United Kingdom. By booking our services, you (“Customer”, “You”, “Your”) agree to the following terms. We encourage you to read these terms carefully to understand your rights and obligations.

2. Services Provided

GoManAndVan offers man and van services, including house removals, transportation of goods, and related services as agreed upon in the service booking. Specific details of services provided, including pricing, will be agreed at the time of booking.

3. Booking and Payment Terms

Booking: All bookings must be made via our website or through direct contact with our team. Upon confirming the booking, we will send a confirmation email with the service details.

Payment: Payment for services is split into two parts:

• 50% of the total cost is due at the time of booking.

• The remaining 50% is due upon arrival at the destination before the completion of the service.

We accept payment via credit card, bank transfer, or other specified methods. For certain services, a deposit may be required. The balance is due upon completion of the service.

4. Cancellation Policy

Cancellation by Customer: You may cancel your booking up to 3 days after the booking date for a full refund of any paid amount, excluding the deposit. Cancellations made after 3 days will result in the loss of the deposit. Cancellations after the driver has arrived at the location will result in no refund.

Date Changes: You may reschedule your booking up to three times without additional charges. Further changes may incur an administrative fee.

5. Damages, Losses, and Liability

Reporting Damages: In the unlikely event of damage to your items, all damage or loss must be reported within 24 hours of the completion of your booking. To process a damage claim, corroborating pictures of the damage should be supplied within 72 hours of the booking completion. Failure to provide these may prevent us from processing the complaint.

Dismantling Items: If you are expressly advised by us to dismantle any items before the move, no liability will be accepted for damage to those items or any associated property if you proceed with the move without following our advice.

Damage or Loss in Storage: If damage to or loss of items occurs while in storage and becomes evident upon removal from storage, proof must be provided showing that no third party had access to the storage unit in the intervening period. This proof can be obtained from the storage unit manager upon request.

Photographic Evidence: It is essential to have original, dated photos of the item(s) in question. Any damage claims made after the 24-hour period will not be considered.

Estimates for Damage: Any estimates for the replacement or repair of damaged goods must be submitted within 28 days of the move date. Estimates submitted after this period will not be considered.

Pre-Existing Damage: We will not be held liable for damage to goods or property if it is determined that the items were already damaged, or had inherent defects before being moved.

Assisting Third Parties: If the driver is assisted by the customer or a third party provided by the customer during the move, the driver will not be held solely liable for any damage caused to goods or property.

No Help Required Bookings: If a booking is made as “no help required,” we cannot accept any claims for damage.

Communal Areas: We are unable to process damage complaints related to communal areas in a property, due to the shared nature of these spaces and the difficulty in assigning responsibility for any damage.

Payment and Complaint Processing: No complaint will be considered if the booking has not been paid in full. Additionally, no complaints will be considered if raised more than 28 days after the completion of the booking.

Outstanding Payments: If multiple bookings have been made by a customer and any booking remains unpaid in full, no complaint will be considered for any subsequent booking until all outstanding balances are settled.

Failure to Respond: Any complaint under investigation will be considered void if the customer fails to respond to correspondence from us for a period exceeding 28 days.

Refund Offers: Any refund offer made will expire if not accepted within 28 days of the date the offer was first made.

Driver’s Disclaimer: Your driver may request you to sign a disclaimer if they feel that your items are inadequately protected or are at risk of damage for reasons beyond their control.

6. Subcontracting

We reserve the right to subcontract all or part of the services to a third party, ensuring that all subcontractors are held to the same high standards of service and professionalism as our in-house team. In the event that subcontracting is necessary, we will ensure that the subcontractors follow our Terms and Conditions.

7. Data Protection and Privacy

We respect your privacy and are committed to protecting your personal data. We collect and process your personal data in compliance with UK data protection laws, as outlined in our Privacy Policy. We will never share your information with third parties without your consent, except as necessary to provide our services.

8. Governing Law

This Agreement is governed by and shall be construed in accordance with the laws of the United Kingdom. Any disputes arising from or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts in the UK.

9. Changes to Terms and Conditions

GoManAndVan reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on our website, and such changes will be effective immediately upon posting.

10. Contact Us

For any questions, concerns, or further clarification regarding these Terms and Conditions, please contact us at: office@gomanandvan.com

GoManAndVan